Terms of Service

Welcome to PetGlam. These Terms of Service (“Terms”) govern your use of our website, products, and services (“Services”). By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

1. General Conditions

• Eligibility: By using our Services, you represent that you are at least the age of majority in your state or province of residence or have obtained permission from your legal guardian to use our Services.
• Account: You may need to create an account to access certain features of our Services. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2. Products and Services

• Availability: All products and services offered on our website are subject to availability. We reserve the right to discontinue any product at any time.
• Pricing: Prices for our products are subject to change without notice. We are not liable for any price changes, modifications, or discontinuations of our products.
• Accuracy of Information: We strive to provide accurate information about our products, including descriptions, pricing, and availability. However, we do not warrant that such information is error-free, complete, or current.

3. Orders and Payment

• Order Acceptance: We reserve the right to refuse any order you place with us. In the event we make a change to or cancel an order, we will notify you by contacting the email or phone number provided at the time the order was made.
• Payment: By providing a payment method, you authorize us to charge the full amount of your order, including any applicable taxes and shipping fees, to that payment method.
• Shipping: Shipping times may vary depending on your location and product availability. Please review our Shipping Policy for more details.

4. Returns and Refunds

• Returns: We accept returns in accordance with our Refund Policy. Please refer to our Refund Policy for detailed information on how to initiate a return and the conditions under which returns are accepted.
• Refunds: If you are eligible for a refund, it will be processed according to the terms outlined in our Refund Policy.

5. Intellectual Property

• Ownership: All content on our website, including text, graphics, logos, images, and software, is the property of PetGlam or our licensors and is protected by intellectual property laws.
• Use of Content: You may not use, reproduce, distribute, or create derivative works of any content on our website without our express written permission.

6. User Conduct

• Prohibited Activities: You agree not to engage in any of the following prohibited activities:
  • Violating any applicable laws or regulations.
  • Infringing upon the intellectual property rights of others.
  • Posting or transmitting harmful, obscene, or offensive content.
  • Attempting to interfere with the proper functioning of our website or Services.

7. Limitation of Liability

• No Warranty: Our Services are provided “as is” and “as available,” without any warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
• Limitation of Liability: In no event shall PetGlam be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our Services or products.

8. Indemnification

• Indemnify: You agree to indemnify and hold harmless PetGlam and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, and expenses arising out of your use of our Services or violation of these Terms.

9. Changes to Terms

• Modification: We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

10. Governing Law

• Jurisdiction: These Terms shall be governed by and construed in accordance with the laws of The United States of America, without regard to its conflict of law principles.

11. Contact Information

• Contact Us: If you have any questions about these Terms, please contact us at [email protected] or WhatsApp +84 9 04300590.

Thank you for choosing PetGlam. We appreciate your business and are committed to providing you with high-quality products and exceptional service.