At PetGlam, we strive to provide a smooth and efficient shipping experience for all our customers. Please review our shipping policy below to understand how we handle orders, shipping times, and delivery processes.

Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

• Standard Shipping: Free for orders over $50. For orders under $50, a flat rate of $5.95 applies. Delivery typically takes 5-7 business days.
• Expedited Shipping: Available at a flat rate of $15.95. Delivery typically takes 2-3 business days.
• Overnight Shipping: Available at a flat rate of $29.95. Delivery takes 1 business day.

Note: Delivery times are estimates and may vary depending on your location and the availability of products.

International Shipping

• We currently ship to select international destinations. International shipping rates will vary based on the destination and will be calculated at checkout.
• Delivery times for international orders can range from 7-21 business days, depending on the destination and customs processing.

Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your package.

Shipping Restrictions

• We do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations. If there are any issues with delivering to your address, we will contact you to make alternative arrangements.

Customs, Duties, and Taxes

• PetGlam is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost or Damaged Packages

• If your order is lost or damaged during shipping, please contact us immediately at [your customer service email]. We will work with the carrier to resolve the issue and ensure you receive your items.

Contact Us

• If you have any questions or concerns regarding our shipping policy, please feel free to contact our customer service team at [email protected] or WhatsApp +84 9 04300590. We are here to help and ensure your shopping experience is as seamless as possible.

Thank you for shopping with PetGlam!