Refund Policy

At PetGlam, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free refund policy to ensure your shopping experience is a positive one. Please review our refund policy below.

Returns

• We accept returns within 30 days of the delivery date.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Certain items, such as perishable goods, custom products, or personal care items, may not be eligible for return. Please check the product description for return eligibility.

Return Process

1. Initiate a Return: Contact our customer service team at [email protected] to initiate a return. Please include your order number and reason for the return.
2. Return Authorization: Once your return is approved, we will provide you with a return shipping label and instructions on how to return your items.
3. Ship Your Return: Pack the items securely and send them back using the provided return shipping label.

Refunds

• Once we receive and inspect your returned item, we will notify you of the status of your refund.
• If your return is approved, a refund will be issued to your original payment method within 5-7 business days.
• Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected].

Non-Returnable Items

• Gift cards
• Sale items
• Perishable goods
• Custom or personalized items
• Health and personal care items

Shipping Costs

• Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a defective or incorrect item.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Contact Us

• If you have any questions or concerns about our refund policy, please contact us at [email protected] or WhatsApp +84 9 04300590. We are here to help and ensure that your experience with TrendyHomeAccessories is nothing short of exceptional.

Thank you for shopping with PetGlam!